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Support center

We answer every email — usually within 24h on weekdays.

Email

support@sanva.tk

Email is preferred so we can track your issue and help quickly.

In the app

In the app

Open the app → grown-up area (after the parental gate) → Settings to find help and the legal pages.

Frequently asked

1. Does my child interact with AI?

No. Children never interact with AI. Generation only happens in Parent mode, after you pass the parental gate, and only when you choose to make a new puzzle. Every generated image is shown to you first before it can reach your child.

2. How does the parental gate work?

Every grown-up action (generating puzzles, the subscription, child-profile management, opening system settings) is locked behind a parental gate: you solve a two-digit addition problem AND complete a press-and-hold gesture. Children cannot reach any adult area, purchase, or external link.

3. What does "truly graded" mean?

After you pick your child's stage, the same themed picture is made with the right piece count: 2–4 pieces for ages 3–4, a little more for 5–6, and 9–16 for 7–9. Not a nominal "big-kid mode" — grading that genuinely fits your child's cognitive load.

4. Do you collect my child's data?

No. There's no account, no sign-in, and we don't collect a name or birthday (only neutral age tiers, not a precise date of birth). No tracking, no advertising IDs, no third-party analytics. All puzzles and profiles are stored on your device. See our Privacy Policy for details.

5. How do I cancel my subscription?

On your iPad: Settings → Apple ID → Subscriptions. Cancellation takes effect at the end of the current period; you can keep using it until then. Puzzles you've already made remain yours after a trial or subscription ends.

6. Can I delete my data?

Yes, anytime. In Parent Settings → Delete All Data, everything is erased immediately and irreversibly from your device — all profiles, puzzles, and progress. Uninstalling the app also removes all local data.

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